BIANCO
0Tracking page visits
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0Verified today
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Statistics
Together for an integrity-driven public service
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Number of visitors
67% DGD
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Number of grievances
33% DGI
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Grievances this month
67% DGD
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Open cases
Service standards
The ten service standards
Download circular 252-PM/CAB (PDF)
Mandatory badges
Managers require all staff to wear a badge. At reception they record your identity, the purpose of your visit and the person you wish to see.
8-hour working day
Managers post and enforce an 8-hour working day (arrival, departure and lunch). You must be able to be received within these hours.
Site map
Managers display a clear site map in the corridors so you can find offices and services without difficulty.
List of services
Managers post a clear directory of services at reception and in the corridors so you know where to go.
Officer identification
Managers place an identification board outside each office (supervisor, door, structure) and staff photos with staff number and duties, so you know who is receiving you.
Complaints box
Managers provide a clearly visible complaints box and regularly review your suggestions to improve the service.
Spending transparency
Managers publish the costs of events, meetings, workshops or celebrations funded by the State, so you can take note of them.
Records management
Managers centralise and file paper and electronic documents with the hierarchical officer, for reliable follow-up of your files.
Weekly meeting
Managers hold a weekly staff meeting, with minutes or a written record, to keep the service you deal with running properly.
Dignified welcome
Managers receive you with respect and ban illegal intermediaries (touts) from public offices. Report any abusive solicitation.
Kiosk poster
Printable poster for kiosks
Click the poster to interact · scroll to change page
Quick links
Other official channels for integrity and anti-corruption.
SAMIFIN
Financial Intelligence Service
PAC
Anti-Corruption Poles
CSI
Committee for the Safeguard of Integrity — Prime Minister’s Office
ARAI
Illicit Assets Recovery Agency
TOROHY
Directorate General of Taxes
Transparency International
International non-governmental organisation
FAQ
Quick answers about grievances
What is a grievance on this portal?
An official complaint about MEF services or staff conduct. You can submit online or use a grievance box at any MEF site.
Do I need an account?
No. No login is required. You may stay anonymous or share contact details confidentially.
Anonymous vs confidential — what is the difference?
Anonymous: no name or contact is requested. Confidential: you provide details so officers can reach you; data remains protected.
How do I track my file after submission?
Keep the tracking code shown on the receipt. Use Track / the tracking page and enter the code (or scan the QR image).
What if I lose the code?
The code cannot be shown again. Resubmit or contact SAU / SLCC with other proof if available.
How long until a response?
An indicative SLA date appears in tracking. Timing depends on the case; steps follow ISO 37002 principles.
Can I attach files?
Yes, optionally: images, PDF, Word, Excel, videos, etc. (up to 10 files; 20 MB for documents, 100 MB for videos). Executables are refused.
Who handles grievances?
SAU (user reception) and SLCC (anti-corruption) at the MEF, depending on the case.
Is my data safe?
Messages and contacts are protected. See the privacy and legal pages in the footer.
What if my file is inadmissible?
Tracking may show an inadmissible status with an explanation when available. You may submit a new grievance if needed.